The following Credit Policy is written and adopted to meet Federal and State Credit Laws
Wardwell Oil will not discriminate in granting credit on the bases of race, color, religion, national origin, sex, marital status, age; because all or part of the applicants income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act.
Change of Terms
Wardwell Oil has the right to change terms of this agreement at any time by giving notice as required by law. New terms may apply to balances outstanding at the time the new terms take effect, subject to state law.
Credit to Approved Accounts Only
Credit is determined via a signed, completed credit application. Upon review of the application, an approval or denial letter shall be sent within 48 business hours.
Statement Accounts
Payments are due 14 days from statement date, any amount remaining unpaid after that date will be subject to finance charges.
Late Fee/Finance Charge Terms
All accounts are subject to late charges. A late fee will be added, computed at a periodic rate of 1.5%, which is an annual rate of 18%, calculated for the date of purchases on amounts unpaid for 30 days or more.
Prompt Pay Discount (for Oil accounts ONLY)
If oil deliveries are paid within 14 calendar days from delivery, with a check, cash or ACH directly from customer specified account, a discount of $.10 per gallon may be taken. If payments are made by credit or debit card, no discounts will apply.
Obtaining and Furnishing Credit Data
Wardwell Oil may obtain a credit report on applicants for credit or in connection with an update, renewal, or extension of credit.
Collection Costs
Collection Costs will be added to all accounts referred to collections. Costs may include, but are not limited to, Collection agent fees, fees paid to Law Enforcement Agencies, Attorney fees and fees assessed by Maine District Court. Copies of all collection costs shall be provided at the customer’s request.
Termination of Account
Wardwell Oil retains the right to cancel or limit use of your account.
Automatic Delivery
Automatic Delivery is determined by Wardwell Oil based on credit approval and/or credit history. Consumer must maintain access to property and communicate changes in consumption. Please contact the office should you add, remove, or stop using a second source of heat (wood, propane, heat pumps, etc). Consumer will be at risk of running out of oil/propane if the office is not notified in a timely manner of this change. If this account is a rental, we must be notified when the tenant leaves or a new tenant moves in as the usage will change between tenants. If consumer is away for an extended period, consumer must notify the office when leaving and arriving back home so we can adjust deliveries. Consumer must notify the office if this is a seasonal home. If consumer runs out of product because consumer fails to notify the office of any changes, then consumer will be responsible for any and all damages. If consumer fails to properly communicate with office about any changes and if consumer requires an emergency delivery or a delivery on an off day then a service fee will be assessed. Wardwell Oil will not be held responsible if any mechanical issues cause customer to run out of product (i.e. furnace issues, open windows, open doors, etc).
Will Call Delivery
A customer may call when he/she wishes product to be delivered. Wardwell Oil shall deliver Will Call Accounts on the next scheduled delivery day without a delivery charge. Propane accounts on Will Call that have completely run out will need to have a pressure test completed which is mandated by the State of Maine. There will be a $55 charge for this test and will be due upon receipt if the account is COD.
Pre-Arranged Deliveries
If a customer makes arrangements for a delivery, and subsequently does not take that delivery, a service fee will be assessed.
Service/Parts Billing
Customers are responsible for labor and parts costs for any tank placed on their property.
Delivery Charge/Service Fee
Delivery Charges of $100 – $250 may be applied for an established customer for any delivery requested other than the regular delivery schedule.
C.O.D Accounts
C.O.D accounts require payment before or at the time of delivery. A C.O.D. account must still submit a new account/credit application to open an account.
Budget Accounts
A customer with a zero balance and approved credit may request a budget account. 11 monthly payments are based on 12 month usage. Accounts failing to remit two (2) consecutive payments will be removed from the budget plan, returned to standard pricing, taken off automatic delivery and placed on previous credit status.
Check/Electronic Check Re-Presentment Policy
Should your check be returned for insufficient funds, your account will be debited for the checks face amount, plus a returned check processing fee of $40.00 will be applied.
Propane Accounts
There will be a charge for tank(s) removal if tank(s) need to be picked up within one year of usage due to non payment, lack of use or customer request. Unused gallons will be credited to your account. If account has not been held with Wardwell Oil for at least 1 year, there will be a $120 labor fee charged for picking up the tank(s). Wardwell Oil reserves the right to charge a pick up fee in certain circumstances, even if the account has been held for over 1 year.